Retail
Loss Prevention and Retail Security
Officers dedicated to preventing theft in shops, retail chains and shopping centres. Uniformed for deterrence, plain-clothes for observation: correct procedures, trained staff, shrinkage under control.
Free survey within 24 hours · Written quote, no commitment · Service live in 48 hours
Specifications
How it works: Loss Prevention and Retail Security
- Service activation
- 48 hours
- Delivery model
- Uniformed, plain-clothes or mixed
- Hours
- Based on risk peak analysis
- Reporting
- Monthly, with per-store indicators
- Staff training
- Included
- Coverage
- Single stores and chains
Shrinkage falls when there is a method
In retail, theft is not an exceptional event: it is a recurring cost that erodes margin, often without anyone measuring it precisely. Our loss prevention service starts exactly there — with the store's numbers, the categories most affected, the times of day and the blind spots in the layout.
That analysis produces the plan: how many officers, in which hours, uniformed or plain-clothes, and how they rotate across the stores of a chain.
Visible deterrence and discreet observation
A uniformed officer reduces impulse shoplifting and reassures customers and staff. A plain-clothes officer identifies repeat offenders and organised groups hitting several stores. In most cases combining both delivers the best result.
Correct procedure: where many get it wrong
A badly handled detention turns a theft into a legal problem for the store. Our officers are trained on the limits of their role: continuous observation, recognition of the elements of the offence, requesting cooperation, immediately calling the police and writing the incident report. No searches, and no use of force beyond what the law permits.
Supporting store staff
We train your team on what to watch for, how to react, what to say and what not to do. A prepared sales assistant is worth more than one extra camera: the most effective prevention comes from behaviour on the shop floor.
In larger stores and shopping arcades the service delivers more when combined with a presence at the entrance — see concierge and front desk services — and with CCTV with video analytics. For seasonal peaks and promotional campaigns you can activate temporary tailored cover.
What the service includes
- Analysis of shrinkage figures and critical points
- Uniformed and plain-clothes loss prevention officers
- Coverage of entrances, tills and high-value areas
- Observation and documentation of repeat behaviour
- Detention handled strictly according to law
- Immediate police escalation and written incident report
- Training for sales staff
- Monthly reporting on incidents and recoveries
Why choose us
What you get with Loss Prevention and Retail Security
Protected margin
Reducing shrinkage has a direct, measurable effect on the bottom line.
Calmer environment
An officer on the floor reduces verbal aggression and protects till staff.
No legal exposure
Correct, documented detention procedures shield the store from claims.
Multi-store coverage
Planned rotations across a chain, with comparable reporting per store.
Sectors
Where we deploy this service
- Grocery retail
- Fashion chains
- Consumer electronics
- Perfumeries
- Shopping centres
- Outlets
How we work
From first contact to live service
Four steps, stated timings, no surprises on the invoice.
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01
Free site survey
We visit within 24 hours, review the site and identify the real risks.
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02
Plan and quote
You receive a written operating plan with shifts, procedures and one final figure.
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03
Live in 48 hours
We select the officers, train them on your site and start the service.
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04
Ongoing review
Reports every shift, periodic checks and an updated plan whenever the context changes.
Free quote
Let us set up Loss Prevention and Retail Security at your site
Free survey within 24 hours, written quote the same day, service live in 48 hours.
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Other security services
Free quote
Let us talk about the security of your business
Free survey within 24 hours, a written quote with no commitment and service live in 48 hours. Even just for a second opinion.